tryglow Store Return & Refund Policy

Return Window

tryglow Store welcomes returns made within 30 days of the delivery date. To qualify, every item must be unused, unopened, and in its original resalable condition — with all original product tags (where applicable) still attached and the original packaging completely intact. If an item reaches you damaged, defective, or materially different from its description, it remains eligible for return even after the 30-day window has passed.

Items that cannot be returned:

• Final sale items (clearly labeled as final sale at the time of checkout)
• Personal care, hygiene, and intimate apparel products that have been opened or partially used
• Intimate apparel, swimwear, and undergarments
• Digital download codes, e-gifts, and physical gift cards
• Items damaged through customer misuse, improper storage, or failure to follow the product handling instructions
• Items sent back after the 30-day return window without prior written authorization from tryglow Store support

How to Initiate a Return

1. Send an email to our support team at service@tryglow.shop with your complete order number, the specific item(s) you want to return, and a short explanation of the reason. If your return concerns damage or a defect, please include clear photographs of the affected items and their packaging with your initial request.
2. Our team will review your request and provide a valid Return Merchandise Authorization (RMA) number within one business day, together with return shipping instructions where applicable.
3. Pack the item(s) securely so they are protected during transit, and write the issued RMA number clearly and legibly on the outside of the shipping package. Please do not write on the original product packaging itself.
4. Send the package to the return address included in your RMA confirmation email, using a shipping method that provides tracking.

Returns that arrive without a valid, active RMA number may be declined upon receipt or may face substantial processing delays. tryglow Store cannot be held responsible for return packages that are lost or stolen when sent without a valid RMA.

Refund Processing

Once tryglow Store receives and inspects your returned item, approved refunds are issued to your original payment method within 3–5 business days. For approved damage or defect claims (where valid photo proof was supplied upfront), refunds are issued within 1–2 business days of claim approval. Please allow an additional 5–10 business days for the refunded amount to appear on your bank or card statement, as processing times vary by financial institution.

Original shipping charges are not refundable unless the return results from an error on our part (for example, sending an incorrect or damaged item). All refunds are issued directly by tryglow Store to the original payment method used at checkout; store credit will be provided only when the customer explicitly requests it at the time of the return.

Damaged or Incorrect Items

If your order arrives damaged, includes incorrect items, or does not match its description, please contact us within 7 days of delivery with clear photos of the issue, your order number, and details of the problem. We will arrange a replacement of the correct item or issue a full refund at no additional cost to you, and we will cover all return shipping fees associated with sending back the affected item.

Return Shipping Costs

Customers are responsible for all standard return shipping costs, except where the item is defective, damaged in transit, or the issue stems from an error made by tryglow Store. For standard returns, a prepaid return shipping label is available with a $7.95 deduction from your total refund amount.

For any return caused by a tryglow Store error (incorrect items, shipping damage, or items defective on arrival), we cover 100% of return shipping costs, with no deductions from your refund.